Backer Care Program
UFO Leash

UFO Leash Backer Care Program

A dedicated replacement path for original UFO Leash Kickstarter backers.

Submit Replacement Claim
Product
Free New UFO Leash
Shipping
Covered by Moestar
Window
30 Days to Claim
Eligibility
Original Backers Only
A Note from Moestar

Some backers experienced issues with their UFO Leash's extension and retraction performance. The product did not consistently deliver the experience we intended, and we should have followed up more clearly and consistently at the time.

This page is a concrete repair path. If you were an original UFO Leash Kickstarter backer, we will provide a new UFO Leash and cover shipping. No cost to you.

The Moestar Team

How It Works

1
Verify Your Backer Info
Enter the email used for Kickstarter and any backer reference details you have.
2
Confirm Your Address
Provide the shipping address where your replacement should be sent.
3
We Review and Ship
Our team verifies eligibility and confirms the shipping schedule by email.
Step 1 of 3
Backer Verification

After submitting, you'll receive an email confirmation. Our team will review eligibility within 2–3 business days.

✓

Thank You

Your replacement claim has been submitted. Our team will review your information and confirm your eligibility by email. Moestar covers the replacement UFO Leash and shipping for eligible original Kickstarter backers.

Please allow 2-3 business days for review.

Frequently Asked Questions

Original UFO Leash Kickstarter backers. This program is exclusively for those who supported the original campaign.
A new UFO Leash, shipped to the address you provide in your claim.
No. Both the replacement product and shipping are fully covered by Moestar.
30 days from the date of the backer message you received.
We will confirm the shipping schedule by email after your claim is verified.

Need Help?

Our support team is here if you have questions about your claim or need help with verification.

hello@moestarpet.com
First response within 2 business days
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